Training Catalog

The COS Training Resource Center offers a variety of trainings to fill the needs of your workforce. Please browse our catalog below to find out more about the trainings we could offer and customize for you.

If you are interested in a training that you do not see, please don’t hesitate to contact us. We develop many trainings based on the demand of our regional workforce.

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Soft Skills & Leadership
This course explores the concept of workplace civility as the foundation for a respectful and professional environment. Participants will define civility, understanding it, and examine its critical role in fostering positive workplace relationships. The curriculum delves into the impacts of civility on morale, productivity, retention, and employee well-being, contrasting the characteristics of civil versus uncivil behaviors. Through discussions on the principles of respect, empathy, courtesy, and accountability, attendees will learn how civility supports diversity, inclusion, and ethical communication. The program also highlights strategies to promote civility, address uncivil behavior, and resolve conflicts effectively, equipping participants with the tools to enhance collaboration, trust, and overall workplace satisfaction.

Topics Covered

  • Introduction to Workplace Civility
  • The Foundations of Civility
  • Benefits of Civility in the Workplace
  • Identifying Uncivil Behavior
  • Strategies to Promote Civility
  • Conflict Resolution and De-escalation
  • Case Studies and Role-Playing Activities
  • Measuring Civility in the Workplace
This class is interactive, as well as discussion orientated. It is designed to be fully customizable to your employee training needs and we are able to conduct this training at your site or ours.
The Soft Skills for Healthcare Heroes training will provide healthcare professionals, at various levels, with the soft skills needed to effectively manage themselves and their surroundings, communicate and collaborate with colleagues, manage conflict, and ultimately provide patients with the best care possible. The ability to effectively do your job as a healthcare worker, while balancing your personal stress level and showing empathy to patients can be a challenge to say the least. Employees’ lack of soft skills at work is the #1 problem plaguing today’s workforce and the added pressures healthcare workers face makes it all the more difficult to achieve soft skill success at work. No matter the age, technical skill, or level of your employees, all can benefit from this training and set your company on the road to success. For too long, interpersonal abilities have taken a back seat to technical skills and healthcare organizations have been obligated to hire candidates who may have the technical skills needed but perhaps lack the interpersonal skills that will ultimately make them successful and set the workplace apart. When the organizations’ culture suffers, a hefty price is paid to efficiency,  reduced patient satisfaction, and low company morale. Healthcare workers are the brilliant heroes we all count on when our health is at risk – invest in your heroes today by giving them the tools to be even more valuable and productive team members. Training Outline:
  • Emotional Intelligence: Knowing Yourself
  • Emotional Intelligence: Social Awareness
  • Communication
  • Problem Solving
  • Conflict Management
  • Self Management
  • Ethics
  • Empathy and Compassion
  “I really enjoyed interactions and hearing and learning other peoples perspectives on different topics” – Brendan, previous trainee This class is interactive as well as discussion orientated. It is designed to be fully customizable to your employee training needs and we are able to conduct this training at your site or ours.
  • Analysis & Solution Mindset
  • Adaptability
  • Anger Management
  • Archiving and Record Management
  • Assertiveness and Self Confidence
  • Attention Management
  • Attitude
  • Authentic Leadership
  • Basic Bookkeeping
  • Being a like-able Boss
  • Budgets and Financial Reports
  • Business Writing
  • Coaching and Mentoring
  • Collaboration
  • Communication
  • Conflict Management
  • Creative Problem Solving
  • Critical Thinking
  • Customer Service
  • Decision Making
  • Developing New Managers
  • Digital Fluency
  • Diversity & Inclusion
  • Emotional Intelligence
  • Empathy
  • Employee Engagement
  • Employee Motivation
  • Executive and Personal Assistants
  • Facilitation Skills
  • Generational Diversity
  • Goal Setting and Getting Things Done
  • Improving Mindfulness
  • Improving Self Awareness
  • Increasing Happiness
  • Integrity & Ethics
  • Interpersonal Skills
  • Leadership Essentials
  • Managing Change
  • Managing Personalities
  • Managing Workplace Anxiety
  • Middle Manager – Managing Up and Down in an Organization
  • Meeting Management
  • Motivating People
  • Negotiation Skills
  • Office Politics for Managers
  • Organizational Skills
  • Performance Management
  • Problem Solving
  • Personal Productivity
  • Public Speaking
  • Resiliency
  • Self-Awareness
  • Social Intelligence
  • Stress Management
  • Supply Chain Management
  • Taking Initiative
  • Team Building
  • Time Management
  • Values & Ethics
  • Workplace Diversity
  • Work – Life Balance
All classes are designed in a 3 hour format and are interactive as well as discussion orientated.  Each is fully customizable to your employee training needs and we are able to conduct this training at your site or ours.

This course will train you how to identify problems in our everyday lives and how to get creative with solutions that can turn into potential business ideas. In addition, you will learn about important financial lessons for running a business and how to test products out in targeted markets. You will also master the skills for elevator-pitching and develop confidence in public-speaking when selling your product to people. Whether your foot is in the business world already or inching closer to the door, anyone may take this course regardless of skill level or background knowledge.

Training Outline:
  • Problem-Solving & Finding Solutions
  • Idea Development for Your Product
  • Learning & Testing Products Into Markets
  • Finances & Money Basics
  • Marketing & Elevator Pitching
  • Strategies for Business Success
This class is interactive as well as discussion orientated. It is designed to be fully customizable to your employee training needs and we are able to conduct this training at your site or ours.

Studies show that a generationally-diverse workforce is a successful workforce. This training teaches the skills needed to reject common stereotypes associated with different generations and replace them with a deep understanding of why those who grew up in different times may hold the perspectives and values they do. Use these skills to increase engagement, innovation, and ultimately lead to great success.

Our 4-hours training can help teams significantly improve communication and prevent conflict which improves productivity and performance!

Training Outline:
  • Defining different generations
  • Common characteristics of different generations
  • Events that defined each generation
  • Future trends in the workplace
  • Respecting each generation
  • Challenges when working with cross-generational teams
  • Tips and tricks on finding common ground
  “Thank you! I learned plenty about the generational differences that inform behavior and psyche. It is important to understand these differences to be able to deal with students and colleagues from the same platform!” – Previous trainee   This class is interactive as well as discussion orientated. It is designed to be fully customizable to your employee training needs and we are able to conduct this training at your site or ours.
Researchers and business experts agree that people with high emotional intelligence (EI) are consistently the top performers in their organizations. They’re more resilient and flexible when things get tough, and they’re held in the highest regard by their bosses, peers, co-workers and others. In this powerful training you’ll learn why EI is far more than just a handy set of “people skills” and why many executives feel it’s the one skill you must have to be successful in today’s workplace! Training Outline:
  • Why EI is essential for success
  • In depth review of the 4 domains of Emotional Intelligence
    • Self awareness
    • Self management
    • Social awareness
    • Relationship management
  • Identify areas of strength and weakness
  • Why and how we react to stressors
  • Identifying triggers
  • Practical activities and exercises to improve Emotional Intelligence
Benefits of Learning EI:
  • Decreased occupational stress
  • Increased team performance
  • Improved decision making
  • Increased leadership ability
  • Increased personal well-being
  • Reduced staff turnover
  • Increased personal Well-being
  “Good class & helpful to bring self awareness to one self. Also gives you more ideas on how to listen to others & implement new practices in the field.” – John Paul, previous trainee “We had an amazing instructor. I will be taking a lot of the tools I learned in class to my daily life.” – Cristina, previous trainee   This class is interactive as well as discussion orientated. It is designed to be fully customizable to your employee training needs and we are able to conduct this training at your site or ours.
From Yoda to Luke Skywalker or Albus Dumbledore to Harry Potter, it’s clear that behind every successful mentee is a wise and formidable mentor that can help guide and advise the mentee with important life and career decisions. But what does it take to become that wise mentor? Or what should a new mentee expect from a growing mentorship? How do you even start a mentorship or coach others for success in your life or workplace? Look no further! Take this valuable 8-hour training filled with interactive activities and dynamic discussions to learn the roles of a mentor and mentee, and what coaching for success looks like in your every day life. Whether you make an impact on someone’s career path or life as a mentor or have someone to look up to for knowledge or advice as a mentee, this path will be a rewarding one for you! Training Outline: Mentoring
    • Establishing Expectations
    • Active Listening
    • Setting Personal Goals
    • Developing A Personal Plan
    • Identifying Gaps
    • Asking Better Questions
    • Evaluating Progress
 Coaching For Success
    • 4 Types of Coaching Methods
    • Building & Establishing Trust
    • Guidelines for Feedback
    • Tips for Success
  “The knowledge gained in the course will be used for years to come. The class was great and I would recommend to everyone.” – Kayla, previous trainee “Gave me a better understanding on how to layout my plans to achieve my long term goals. Thank you!” – Mari, previous trainee   This class is interactive as well as discussion orientated. It is designed to be fully customizable to your employee training needs and we are able to conduct this training at your site or ours.
It’s a given – not everyone on your team is going to have the same work style and clash happens. One person may like to talk things out while another prefers to create a checklist alone. Half the team wants a quick decision, while the other half needs time to consider all their options first. Good, bad or neutral, these behavior styles shape how your employees see the world, communicate with each other and prioritize activities. In the office, the inherent friction of people with a room of differing behaviors can produce significant problems. We use colors — Orange, Gold, Green and Blue — to differentiate the four central primary personality types. In this fun, interactive and insightful personality-identification system. We teach people how to identify and recognize different personalities, and better understand themselves and others. Experience transformative change by learning to:
  • Understand and appreciate characteristics of self and others
  • Recognize own and others’ values, joys and strengths
  • Reduce potential conflict, frustration and stress
  • Deepen relationships and create a more harmonious environment
  • Enhance communication skills
  • Work better together
  • Increase employee involvement and engagement
  • Improve employee attitudes and opinions
  • Enhance overall communication
  • Nurture employee work environment
Our training can help teams significantly improve communication and prevent conflict which improves productivity and performance!   “The Managing Personalities Training was a lot of fun. I enjoyed getting to know myself more, and also the differing personalities of my coworkers. I’m able to better understand now that some of the conflicts that come up with the people I see every day at work are due to differences in personality – and that it’s actually a good thing to have multiple personality-types in the office. I definitely recommend doing this training alongside other coworkers from your office/organization. Thank you, Training Resource Center, for your helpful contribution to the effectiveness and an increased sense of teamwork among the people in our office.” – Kyle, previous trainee.   This class is interactive as well as discussion orientated. It is designed to be fully customizable to your employee training needs and we are able to conduct this training at your site or ours.
It has been said that “Adults don’t need to be taught so much as they need to be reminded”. The process of becoming more aware of how you interact with others and why that style is or is not effective is one of the key objectives of this academy and is a foundational skill of becoming an effective supervisor and leader. This training will be your opportunity to practice new skills and make them the new norm for your work as a supervisor or potential supervisor. You are (or have been) embarking upon one of the greatest challenges you will ever make in your professional life. In short, you have been put in a leadership position. The Supervisory Academy will help you understand how to be an effective Supervisor in your leadership role. You will learn how to deal with the daily trials you face as you navigate your position. You will also learn how to recognize the responsibilities you have as a supervisor, to yourself, your team, and your organization. As you partake in this academy, you will begin to recognize and appreciate the strengths in your employees and learn how to develop and condition those strengths to better your organization. This training is an interactive, facilitator-led process that requires active participation by the participants. You will have the opportunity to share your experiences as a supervisor/leader and will get to hear the perspective of the other participants. Training Outline:
  • Fundamentals of Supervision
  • Understanding Personalities
  • Communication Concepts
  • Communication Skills
  • Navigating Conflict
  • Cultural & Generational Diversity
  • Teamwork & Coaching
  • Motivating People
  • Delegating & Managing Change
  • Decision Making & Problem Solving
  • Organizational Skills & Time Management
  • Putting it All Together with Attitude
  “I really enjoyed my time in this training, learned a lot, and will definitely use it to further my career. I just want to thank the trainer for his time, experience he shared, and for such an informative class.” – Carlos, previous trainee “I really enjoyed this class. It was so helpful and helped me a lot to know myself on things that I wasn’t aware of. I learned how to be more confident on speaking in front of more people.” – Christian, previous trainee “Thanks for a great class! It reminded me of some skills I haven’t been using as a manager, and I also picked up some new ones to try out with my team. Your training is super helpful for becoming a better manager” – Regina, previous trainee   This class is interactive as well as discussion orientated. It is designed to be fully customizable to your employee training needs and we are able to conduct this training at your site or ours.
Two of our most recommended DDI trainings:
  1. Leading Self, Teams, and Results (approximately 17-20 hours but can be customized)
Leaders are the biggest driver of employee engagement. Help leaders make their teams feel valued, respected, and empowered. With the skills to create an inclusive environment and build trust, leaders can increase engagement levels and boost retention rates and business results.
  1. Core 480: Leadership Essentials (approximately11-13 hours but can be customized)
Build the essential skills that every leader needs to be successful in their everyday interactions. With only 480 minutes in each workday, leaders need the essential interpersonal skills to communicate with and coach their teams to success. The Core 480: Leadership Essentials program is a blended learning experience that builds a strong foundation for your managers.
Course Listing: (Click here to view all available courses. Contact Us to schedule!)
  • Accelerating Business Decisions
  • Addressing Poor Performance
  • Advanced Coaching
  • Building and Sustaining Trust
  • Coaching: Move People Forward
  • Coaching for Peak Performance
  • Communicating for Leadership Success
  • Communicating with Impact
  • Communication: Connect Through Conversations
  • Conversations to Inspire Performance
  • Creating an Inclusive Environment
  • Delegating with Purpose
  • Delegation: Engage and Empower People
  • Developing Yourself and Others
  • Driving Change
  • Embracing Change
  • Engaging and Retaining Talent
  • Executing Strategy at the Front Line
  • Fostering Innovation
  • High-Impact Feedback and Listening
  • Interaction Essentials
  • SM for Leaders
  • Leading Meetings: Use Time Effectively
  • Leading Self: Turn Awareness into Impact
  • Leading Virtually
  • Making High-Quality Decisions
  • Making Sense of Business: A Simulation
  • Maximizing Team Performance
  • Navigating Beyond Conflict
  • Networking for Enhanced Collaboration
  • Planning and Managing Resources
  • Reinforcing Leadership Development
  • Resolving Workplace Conflict
  • Setting Goals and Reviewing Results
  • Strategies for Influencing Others
  • Strengthening Your Partnerships
  • Taking the HEAT
  • Valuing Differences
  • Working as a High-Performing Team
  • Your Leadership Journey

These classes are interactive as well as discussion orientated. They are designed to be fully customizable to your employee training needs and we are able to conduct this training at your site or ours.

Questions? Please contact us at 559.688.3130 or [email protected]

Are you seeing a  “soft skills gap?”  It’s not uncommon in today’s workforce.  The ability to effectively communicate, problem-solve, collaborate and organize—are becoming more and more important for success as the workplace evolves socially and technologically.  In fact, employees lacking is soft skills is the #1 problem in todays workforce.  Forbes sites the skills we have included in our Essential Workplace Skills training as the Top Soft Skills needed for 2019. No matter the age, technical skill, or level of your employees, all can benefit from Essential Workplace Skills training and set your company on the road to success.  For too long,  interpersonal abilities have taken a back seat to technical skills and organizations have been obliged to hire many candidates who fall too short on interpersonal abilities; which has come at a hefty toll to production,  reduced customer satisfaction, and low company morale.  Not anymore!  COS training Resource Center has joined with Tulare Country Workforce Investment Board to offer eight 3 hour training sessions designed to provide your staff with tools to be more even more valuable and productive team members. Which will pave the road to your companies success! Training Outline:
  • Effective Teams
  • Communication Skills
  • Internal Customer Service
  • Employee Attitude
  • Conflict Management
  • Stress Management
  • Time Management
  • Values & Ethics Awareness
  “Andrea was very positive and did a great job. I really liked that she provided many real life examples and scenarios. She was very knowledgeable and positive. I really enjoyed this class and I look forward to using this knowledge.” – Maria, previous trainee “Thank you for this training. It was extremely beneficial for me. I will be applying a lot of what I learned at work and with personal life. Thank you.” – Liliana, previous trainee  
This class is interactive as well as discussion orientated. It is designed to be fully customizable to your employee training needs and we are able to conduct this training at your site or ours.

Awaken the Leader in You!

Not every great leader is born. Great leaders are made. This course is designed for seasoned managers who want to gain new insights and inspiration to take them beyond being just “a boss” and enable them to leave their mark as a great Leader. This academy is primarily for those in management positions who want to elevate their performance and take their skills to the next level. However, it would also be beneficial for high potential leads and new managers who are ready to focus on building their leadership skills. Learn how to influence others and be the leader your employees trust, admire and want to follow.
Training Outline:
Leadership Essentials This class will help prepare new and emerging leaders to succeed by defining the roles, functions and responsibilities of great leaders. Learn how to delegate effectively, coach your employees and manage change in your organization. Managing Personalities We each have an array of personality qualities captured in our own unique color spectrum. Uncover your personality traits and the team you manage so that you can foster an environment of understanding and collaboration. Employee Engagement Learn the difference between engaged, disengaged, and actively disengaged employees and how they impact the workplace. Learn ways to engage employees as well as strategies to implement to help keep employees engaged. Learn how to re-engage disengaged employees. Emotional Intelligence This workshop will reveal the competencies of EQ and guide you through specific activities to increase your proficiency in each competency. Topics include better work environment, happier and more loyal employees and customers, stronger bottom line, good people / relationship skills, and increased fulfillment and success in life. Generational Diversity With several generations in the workplace, it’s more important than ever to understand how to work across generations successfully. This training will help participants to better understand the generational personality of each group and gain knowledge on how to work productively as a team. Integrity & Ethics Ethical behavior affects what happens in the workplace. This training provides the opportunity to evaluate ethical behavior and what’s appropriate and what’s not. A 3-step method is introduced to help participants in recognizing ethical behavior. Authentic Leadership This training is designed to help leaders recognize their own strengths and learn how to invest in the strengths of those they lead. Participants will learn what followers look for in a leader and will focus on the importance of authenticity.  
Enjoyed the class and learned a lot. The section on understanding the generation gap was very helpful since our workforce is getting younger. Thank you!” – Previous trainee “Great class! Rhonda is a great presenter and made it interesting and easy to engage. Makes me want to go back to school and finish.” – Sandra, previous trainee  
This class is interactive as well as discussion orientated. It is designed to be fully customizable to your employee training needs and we are able to conduct this training at your site or ours.
This course is designed to provide the participant with certain key skills and attitudes in order to effectively provide quality customer service. Participants will identify and define what quality customer service is and will discuss the differences between the public and private sector. The participants will be introduced to the most important qualities that Americans desire in customer service. Topics will also include understanding and exceeding customer expectations, and how to deal with unrealistic expectations. Participants will identify and discuss how “red tape” can affect the level of service provided in the public sector and how to focus on what we can do instead of what we can’t do to serve the customer. Training Outline:
  • Introduction to Customer Service
  • Communication in the Workplace
  • Team Building
  • Attitude in the Workplace
  • Values and Ethics
  • Stress Management
  • Time management
  • Conflict Resolution
  • Decision Making and Problem Solving
  • Managing Organizational Change
  “Trainer is excellent. I usually don’t enjoy activities done during trainings but these were very fun and informative” – Previous trainee “Andrea did an excellent job making the training relevant to our jobs. It was a pleasure attending her class.” – Edith, previous trainee  
This class is interactive as well as discussion orientated. It is designed to be fully customizable to your employee training needs and we are able to conduct this training at your site or ours.
When gossip permeates the workplace, everyone suffers. Every manager wants their work team to get along, but rumors and gossip sometimes spread when people come together. This contributes to an unfriendly or downright hostile work environment. The good news is, techniques to suppress gossip can be learned and incorporated into the culture of any organization. Training Outline:
  1. Introduction – Dealing with Rumors, Gossip, and Half – Truths
    1. Damaging Effects of Gossip
    2. Civility in the Workplace
  2. Stopping Gossip With the Truth
    1. Reinforce the Truth with Facts
    2. Deal with it Swiftly
    3. Do Not Participate
  3. Case Studies
  4. The Gossiper
  5. Video: Feathers – The Sermon of Fr. Flynn
  6. Closing – Gossip Hits Home
  “Great class and teacher. Really enjoyed and have a lot to take back in work and home life as well.” – Jenn, previous trainee “Very good course. The trainer did an excellent job presenting and applied knowledgeable information.” – Previous trainee   This class is interactive as well as discussion orientated. It is designed to be fully customizable to your employee training needs and we are able to conduct this training at your site or ours.
  • Click here to see if there is an open enrollment class scheduled so you can enroll today!
  • Click here to view a downloadable flyer: Gossip & Rumors
  • Questions? Please contact us at 559.688.3130 or [email protected]
Soft Skills & Leadership
This course explores the concept of workplace civility as the foundation for a respectful and professional environment. Participants will define civility, understanding it, and examine its critical role in fostering positive workplace relationships. The curriculum delves into the impacts of civility on morale, productivity, retention, and employee well-being, contrasting the characteristics of civil versus uncivil behaviors. Through discussions on the principles of respect, empathy, courtesy, and accountability, attendees will learn how civility supports diversity, inclusion, and ethical communication. The program also highlights strategies to promote civility, address uncivil behavior, and resolve conflicts effectively, equipping participants with the tools to enhance collaboration, trust, and overall workplace satisfaction. Topics Covered Introduction to Workplace Civility The Foundations of Civility Benefits of Civility in the Workplace Identifying Uncivil Behavior Strategies to Promote Civility Conflict Resolution and De-escalation Case Studies and Role-Playing Activities Measuring Civility in the Workplace This class is interactive, as well as discussion orientated. It is designed to be fully customizable to your employee training needs and we are able to conduct this training at your site or ours. Click here to see if there is an open enrollment class scheduled so you can enroll today! Click here to view a downloadable flyer: Civility in the Workplace Questions? Please contact us at 559.688.3130 or [email protected]
The Soft Skills for Healthcare Heroes training will provide healthcare professionals, at various levels, with the soft skills needed to effectively manage themselves and their surroundings, communicate and collaborate with colleagues, manage conflict, and ultimately provide patients with the best care possible. The ability to effectively do your job as a healthcare worker, while balancing your personal stress level and showing empathy to patients can be a challenge to say the least. Employees’ lack of soft skills at work is the #1 problem plaguing today’s workforce and the added pressures healthcare workers face makes it all the more difficult to achieve soft skill success at work. No matter the age, technical skill, or level of your employees, all can benefit from this training and set your company on the road to success. For too long, interpersonal abilities have taken a back seat to technical skills and healthcare organizations have been obligated to hire candidates who may have the technical skills needed but perhaps lack the interpersonal skills that will ultimately make them successful and set the workplace apart. When the organizations’ culture suffers, a hefty price is paid to efficiency,  reduced patient satisfaction, and low company morale. Healthcare workers are the brilliant heroes we all count on when our health is at risk – invest in your heroes today by giving them the tools to be even more valuable and productive team members. Training Outline: Emotional Intelligence: Knowing Yourself Emotional Intelligence: Social Awareness Communication Problem Solving Conflict Management Self Management Ethics Empathy and Compassion   “I really enjoyed interactions and hearing and learning other peoples perspectives on different topics” – Brendan, previous trainee This class is interactive as well as discussion orientated. It is designed to be fully customizable to your employee training needs and we are able to conduct this training at your site or ours. Click here to see if there is an open enrollment class scheduled so you can enroll today! Click here to view a downloadable flyer: Soft Skills for Healthcare Heroes Questions? Please contact us at 559.688.3130 or [email protected]
Analysis & Solution Mindset Adaptability Anger Management Archiving and Record Management Assertiveness and Self Confidence Attention Management Attitude Authentic Leadership Basic Bookkeeping Being a like-able Boss Budgets and Financial Reports Business Writing Coaching and Mentoring Collaboration Communication Conflict Management Creative Problem Solving Critical Thinking Customer Service Decision Making Developing New Managers Digital Fluency Diversity & Inclusion Emotional Intelligence Empathy Employee Engagement Employee Motivation Executive and Personal Assistants Facilitation Skills Generational Diversity Goal Setting and Getting Things Done Improving Mindfulness Improving Self Awareness Increasing Happiness Integrity & Ethics Interpersonal Skills Leadership Essentials Managing Change Managing Personalities Managing Workplace Anxiety Middle Manager – Managing Up and Down in an Organization Meeting Management Motivating People Negotiation Skills Office Politics for Managers Organizational Skills Performance Management Problem Solving Personal Productivity Public Speaking Resiliency Self-Awareness Social Intelligence Stress Management Supply Chain Management Taking Initiative Team Building Time Management Values & Ethics Workplace Diversity Work – Life Balance All classes are designed in a 3 hour format and are interactive as well as discussion orientated.  Each is fully customizable to your employee training needs and we are able to conduct this training at your site or ours. Click here to see if there is an open enrollment class scheduled so you can enroll today! Click here to view a downloadable flyer: Other Soft Skills Training Questions? Please contact us at 559.688.3130 or [email protected]
This course will train you how to identify problems in our everyday lives and how to get creative with solutions that can turn into potential business ideas. In addition, you will learn about important financial lessons for running a business and how to test products out in targeted markets. You will also master the skills for elevator-pitching and develop confidence in public-speaking when selling your product to people. Whether your foot is in the business world already or inching closer to the door, anyone may take this course regardless of skill level or background knowledge. Training Outline: Problem-Solving & Finding Solutions Idea Development for Your Product Learning & Testing Products Into Markets Finances & Money Basics Marketing & Elevator Pitching Strategies for Business Success This class is interactive as well as discussion orientated. It is designed to be fully customizable to your employee training needs and we are able to conduct this training at your site or ours. Click here to see if there is an open enrollment class scheduled so you can enroll today! Click here to view a downloadable flyer: Entrepreneurial Mindset Questions? Please contact us at 559.688.3130 or [email protected]
Studies show that a generationally-diverse workforce is a successful workforce. This training teaches the skills needed to reject common stereotypes associated with different generations and replace them with a deep understanding of why those who grew up in different times may hold the perspectives and values they do. Use these skills to increase engagement, innovation, and ultimately lead to great success. Our 4-hours training can help teams significantly improve communication and prevent conflict which improves productivity and performance! Training Outline: Defining different generations Common characteristics of different generations Events that defined each generation Future trends in the workplace Respecting each generation Challenges when working with cross-generational teams Tips and tricks on finding common ground   "Thank you! I learned plenty about the generational differences that inform behavior and psyche. It is important to understand these differences to be able to deal with students and colleagues from the same platform!" – Previous trainee   This class is interactive as well as discussion orientated. It is designed to be fully customizable to your employee training needs and we are able to conduct this training at your site or ours. Click here to see if there is an open enrollment class scheduled so you can enroll today! Click here to view a downloadable flyer: Generational Diversity Questions? Please contact us at 559.688.3130 or [email protected]
Researchers and business experts agree that people with high emotional intelligence (EI) are consistently the top performers in their organizations. They’re more resilient and flexible when things get tough, and they’re held in the highest regard by their bosses, peers, co-workers and others. In this powerful training you’ll learn why EI is far more than just a handy set of “people skills” and why many executives feel it’s the one skill you must have to be successful in today’s workplace! Training Outline: Why EI is essential for success In depth review of the 4 domains of Emotional Intelligence Self awareness Self management Social awareness Relationship management Identify areas of strength and weakness Why and how we react to stressors Identifying triggers Practical activities and exercises to improve Emotional Intelligence Benefits of Learning EI: Decreased occupational stress Increased team performance Improved decision making Increased leadership ability Increased personal well-being Reduced staff turnover Increased personal Well-being   "Good class & helpful to bring self awareness to one self. Also gives you more ideas on how to listen to others & implement new practices in the field." – John Paul, previous trainee "We had an amazing instructor. I will be taking a lot of the tools I learned in class to my daily life." – Cristina, previous trainee   This class is interactive as well as discussion orientated. It is designed to be fully customizable to your employee training needs and we are able to conduct this training at your site or ours. Click here to see if there is an open enrollment class scheduled so you can enroll today! Click here to view a downloadable flyer: Emotional Intelligence Questions? Please contact us at 559.688.3130 or [email protected]
From Yoda to Luke Skywalker or Albus Dumbledore to Harry Potter, it’s clear that behind every successful mentee is a wise and formidable mentor that can help guide and advise the mentee with important life and career decisions. But what does it take to become that wise mentor? Or what should a new mentee expect from a growing mentorship? How do you even start a mentorship or coach others for success in your life or workplace? Look no further! Take this valuable 8-hour training filled with interactive activities and dynamic discussions to learn the roles of a mentor and mentee, and what coaching for success looks like in your every day life. Whether you make an impact on someone’s career path or life as a mentor or have someone to look up to for knowledge or advice as a mentee, this path will be a rewarding one for you! Training Outline: Mentoring Establishing Expectations Active Listening Setting Personal Goals Developing A Personal Plan Identifying Gaps Asking Better Questions Evaluating Progress  Coaching For Success 4 Types of Coaching Methods Building & Establishing Trust Guidelines for Feedback Tips for Success   "The knowledge gained in the course will be used for years to come. The class was great and I would recommend to everyone." – Kayla, previous trainee "Gave me a better understanding on how to layout my plans to achieve my long term goals. Thank you!" – Mari, previous trainee   This class is interactive as well as discussion orientated. It is designed to be fully customizable to your employee training needs and we are able to conduct this training at your site or ours. Click here to see if there is an open enrollment class scheduled so you can enroll today! Click here to view a downloadable flyer: Mentoring & Coaching for Success Questions? Please contact us at 559.688.3130 or [email protected]
It’s a given – not everyone on your team is going to have the same work style and clash happens. One person may like to talk things out while another prefers to create a checklist alone. Half the team wants a quick decision, while the other half needs time to consider all their options first. Good, bad or neutral, these behavior styles shape how your employees see the world, communicate with each other and prioritize activities. In the office, the inherent friction of people with a room of differing behaviors can produce significant problems. We use colors — Orange, Gold, Green and Blue — to differentiate the four central primary personality types. In this fun, interactive and insightful personality-identification system. We teach people how to identify and recognize different personalities, and better understand themselves and others. Experience transformative change by learning to: Understand and appreciate characteristics of self and others Recognize own and others’ values, joys and strengths Reduce potential conflict, frustration and stress Deepen relationships and create a more harmonious environment Enhance communication skills Work better together Increase employee involvement and engagement Improve employee attitudes and opinions Enhance overall communication Nurture employee work environment Our training can help teams significantly improve communication and prevent conflict which improves productivity and performance!   “The Managing Personalities Training was a lot of fun. I enjoyed getting to know myself more, and also the differing personalities of my coworkers. I’m able to better understand now that some of the conflicts that come up with the people I see every day at work are due to differences in personality – and that it’s actually a good thing to have multiple personality-types in the office. I definitely recommend doing this training alongside other coworkers from your office/organization. Thank you, Training Resource Center, for your helpful contribution to the effectiveness and an increased sense of teamwork among the people in our office.” – Kyle, previous trainee.   This class is interactive as well as discussion orientated. It is designed to be fully customizable to your employee training needs and we are able to conduct this training at your site or ours. Click here to see if there is an open enrollment class scheduled so you can enroll today! Click here to view a downloadable flyer: Managing Personalities Questions? Please contact us at 559.688.3130 or [email protected]
It has been said that “Adults don’t need to be taught so much as they need to be reminded”. The process of becoming more aware of how you interact with others and why that style is or is not effective is one of the key objectives of this academy and is a foundational skill of becoming an effective supervisor and leader. This training will be your opportunity to practice new skills and make them the new norm for your work as a supervisor or potential supervisor. You are (or have been) embarking upon one of the greatest challenges you will ever make in your professional life. In short, you have been put in a leadership position. The Supervisory Academy will help you understand how to be an effective Supervisor in your leadership role. You will learn how to deal with the daily trials you face as you navigate your position. You will also learn how to recognize the responsibilities you have as a supervisor, to yourself, your team, and your organization. As you partake in this academy, you will begin to recognize and appreciate the strengths in your employees and learn how to develop and condition those strengths to better your organization. This training is an interactive, facilitator-led process that requires active participation by the participants. You will have the opportunity to share your experiences as a supervisor/leader and will get to hear the perspective of the other participants. Training Outline: Fundamentals of Supervision Understanding Personalities Communication Concepts Communication Skills Navigating Conflict Cultural & Generational Diversity Teamwork & Coaching Motivating People Delegating & Managing Change Decision Making & Problem Solving Organizational Skills & Time Management Putting it All Together with Attitude   "I really enjoyed my time in this training, learned a lot, and will definitely use it to further my career. I just want to thank the trainer for his time, experience he shared, and for such an informative class." – Carlos, previous trainee "I really enjoyed this class. It was so helpful and helped me a lot to know myself on things that I wasn't aware of. I learned how to be more confident on speaking in front of more people." – Christian, previous trainee "Thanks for a great class! It reminded me of some skills I haven't been using as a manager, and I also picked up some new ones to try out with my team. Your training is super helpful for becoming a better manager" – Regina, previous trainee   This class is interactive as well as discussion orientated. It is designed to be fully customizable to your employee training needs and we are able to conduct this training at your site or ours. Click here to see if there is an open enrollment class scheduled so you can enroll today! Click here to view a downloadable flyer: Supervisory Academy Questions? Please contact us at 559.688.3130 or [email protected]
The success of a leadership development program depends on how leaders change afterward. Do they act differently? Do they have better conversations? Are their teams more engaged? Partnering with the COS Training Resource Center, DDI’s Interaction Management® is a leadership development program built on science and measurement. And it’s proven to help managers think, act, and lead differently on the job. DDI is a global leadership consulting firm celebrating 50 years of helping organizations hire, promote, and develop exceptional leaders. From first-time managers to C-suite executives, DDI and TRC’s commitment is to be by your side to help you make every moment of leadership count. Our passion is to help leaders grow and deliver impact for a better future – for your company, for themselves, for their families, and for their communities. We do this at every level of the organization, from helping you recognize the first signs of leadership potential to putting your next CEO in place. Two of our most recommended DDI trainings: Leading Self, Teams, and Results (approximately 17-20 hours but can be customized) Leaders are the biggest driver of employee engagement. Help leaders make their teams feel valued, respected, and empowered. With the skills to create an inclusive environment and build trust, leaders can increase engagement levels and boost retention rates and business results. Core 480: Leadership Essentials (approximately11-13 hours but can be customized) Build the essential skills that every leader needs to be successful in their everyday interactions. With only 480 minutes in each workday, leaders need the essential interpersonal skills to communicate with and coach their teams to success. The Core 480: Leadership Essentials program is a blended learning experience that builds a strong foundation for your managers. Course Listing: (Click here to view all available courses. Contact Us to schedule!) Accelerating Business Decisions Addressing Poor Performance Advanced Coaching Building and Sustaining Trust Coaching: Move People Forward Coaching for Peak Performance Communicating for Leadership Success Communicating with Impact Communication: Connect Through Conversations Conversations to Inspire Performance Creating an Inclusive Environment Delegating with Purpose Delegation: Engage and Empower People Developing Yourself and Others Driving Change Embracing Change Engaging and Retaining Talent Executing Strategy at the Front Line Fostering Innovation High-Impact Feedback and Listening Interaction Essentials SM for Leaders Leading Meetings: Use Time Effectively Leading Self: Turn Awareness into Impact Leading Virtually Making High-Quality Decisions Making Sense of Business: A Simulation Maximizing Team Performance Navigating Beyond Conflict Networking for Enhanced Collaboration Planning and Managing Resources Reinforcing Leadership Development Resolving Workplace Conflict Setting Goals and Reviewing Results Strategies for Influencing Others Strengthening Your Partnerships Taking the HEAT Valuing Differences Working as a High-Performing Team Your Leadership Journey These classes are interactive as well as discussion orientated. They are designed to be fully customizable to your employee training needs and we are able to conduct this training at your site or ours. Questions? Please contact us at 559.688.3130 or [email protected]
Are you seeing a  “soft skills gap?”  It’s not uncommon in today’s workforce.  The ability to effectively communicate, problem-solve, collaborate and organize—are becoming more and more important for success as the workplace evolves socially and technologically.  In fact, employees lacking is soft skills is the #1 problem in todays workforce.  Forbes sites the skills we have included in our Essential Workplace Skills training as the Top Soft Skills needed for 2019. No matter the age, technical skill, or level of your employees, all can benefit from Essential Workplace Skills training and set your company on the road to success.  For too long,  interpersonal abilities have taken a back seat to technical skills and organizations have been obliged to hire many candidates who fall too short on interpersonal abilities; which has come at a hefty toll to production,  reduced customer satisfaction, and low company morale.  Not anymore!  COS training Resource Center has joined with Tulare Country Workforce Investment Board to offer eight 3 hour training sessions designed to provide your staff with tools to be more even more valuable and productive team members. Which will pave the road to your companies success! Training Outline: Effective Teams Communication Skills Internal Customer Service Employee Attitude Conflict Management Stress Management Time Management Values & Ethics Awareness   "Andrea was very positive and did a great job. I really liked that she provided many real life examples and scenarios. She was very knowledgeable and positive. I really enjoyed this class and I look forward to using this knowledge." – Maria, previous trainee "Thank you for this training. It was extremely beneficial for me. I will be applying a lot of what I learned at work and with personal life. Thank you." – Liliana, previous trainee   This class is interactive as well as discussion orientated. It is designed to be fully customizable to your employee training needs and we are able to conduct this training at your site or ours. Click here to see if there is an open enrollment class scheduled so you can enroll today! Click here to view a downloadable flyer: Essential Workplace Skills Questions? Please contact us at 559.688.3130 or [email protected]
Awaken the Leader in You! Not every great leader is born. Great leaders are made. This course is designed for seasoned managers who want to gain new insights and inspiration to take them beyond being just “a boss” and enable them to leave their mark as a great Leader. This academy is primarily for those in management positions who want to elevate their performance and take their skills to the next level. However, it would also be beneficial for high potential leads and new managers who are ready to focus on building their leadership skills. Learn how to influence others and be the leader your employees trust, admire and want to follow. Training Outline: Leadership Essentials This class will help prepare new and emerging leaders to succeed by defining the roles, functions and responsibilities of great leaders. Learn how to delegate effectively, coach your employees and manage change in your organization. Managing Personalities We each have an array of personality qualities captured in our own unique color spectrum. Uncover your personality traits and the team you manage so that you can foster an environment of understanding and collaboration. Employee Engagement Learn the difference between engaged, disengaged, and actively disengaged employees and how they impact the workplace. Learn ways to engage employees as well as strategies to implement to help keep employees engaged. Learn how to re-engage disengaged employees. Emotional Intelligence This workshop will reveal the competencies of EQ and guide you through specific activities to increase your proficiency in each competency. Topics include better work environment, happier and more loyal employees and customers, stronger bottom line, good people / relationship skills, and increased fulfillment and success in life. Generational Diversity With several generations in the workplace, it’s more important than ever to understand how to work across generations successfully. This training will help participants to better understand the generational personality of each group and gain knowledge on how to work productively as a team. Integrity & Ethics Ethical behavior affects what happens in the workplace. This training provides the opportunity to evaluate ethical behavior and what’s appropriate and what’s not. A 3-step method is introduced to help participants in recognizing ethical behavior. Authentic Leadership This training is designed to help leaders recognize their own strengths and learn how to invest in the strengths of those they lead. Participants will learn what followers look for in a leader and will focus on the importance of authenticity.   "Enjoyed the class and learned a lot. The section on understanding the generation gap was very helpful since our workforce is getting younger. Thank you!" – Previous trainee "Great class! Rhonda is a great presenter and made it interesting and easy to engage. Makes me want to go back to school and finish." – Sandra, previous trainee   This class is interactive as well as discussion orientated. It is designed to be fully customizable to your employee training needs and we are able to conduct this training at your site or ours. Click here to see if there is an open enrollment class scheduled so you can enroll today! Click here to view a downloadable flyer: Leadership Academy Questions? Please contact us at 559.688.3130 or [email protected]
This course is designed to provide the participant with certain key skills and attitudes in order to effectively provide quality customer service. Participants will identify and define what quality customer service is and will discuss the differences between the public and private sector. The participants will be introduced to the most important qualities that Americans desire in customer service. Topics will also include understanding and exceeding customer expectations, and how to deal with unrealistic expectations. Participants will identify and discuss how “red tape” can affect the level of service provided in the public sector and how to focus on what we can do instead of what we can’t do to serve the customer. Training Outline: Introduction to Customer Service Communication in the Workplace Team Building Attitude in the Workplace Values and Ethics Stress Management Time management Conflict Resolution Decision Making and Problem Solving Managing Organizational Change   “Trainer is excellent. I usually don’t enjoy activities done during trainings but these were very fun and informative” – Previous trainee "Andrea did an excellent job making the training relevant to our jobs. It was a pleasure attending her class." – Edith, previous trainee   This class is interactive as well as discussion orientated. It is designed to be fully customizable to your employee training needs and we are able to conduct this training at your site or ours. Click here to see if there is an open enrollment class scheduled so you can enroll today! Click here to view a downloadable flyer: Customer Service Academy Questions? Please contact us at 559.688.3130 or [email protected]
When gossip permeates the workplace, everyone suffers. Every manager wants their work team to get along, but rumors and gossip sometimes spread when people come together. This contributes to an unfriendly or downright hostile work environment. The good news is, techniques to suppress gossip can be learned and incorporated into the culture of any organization. Training Outline: Introduction – Dealing with Rumors, Gossip, and Half – Truths Damaging Effects of Gossip Civility in the Workplace Stopping Gossip With the Truth Reinforce the Truth with Facts Deal with it Swiftly Do Not Participate Case Studies The Gossiper Video: Feathers – The Sermon of Fr. Flynn Closing – Gossip Hits Home   "Great class and teacher. Really enjoyed and have a lot to take back in work and home life as well." – Jenn, previous trainee "Very good course. The trainer did an excellent job presenting and applied knowledgeable information." – Previous trainee   This class is interactive as well as discussion orientated. It is designed to be fully customizable to your employee training needs and we are able to conduct this training at your site or ours. Click here to see if there is an open enrollment class scheduled so you can enroll today! Click here to view a downloadable flyer: Gossip & Rumors Questions? Please contact us at 559.688.3130 or [email protected]