Training Catalog
The COS Training Resource Center offers a variety of trainings to fill the needs of your workforce. Please browse our catalog below to find out more about the trainings we could offer and customize for you.
If you are interested in a training that you do not see, please don’t hesitate to contact us. We develop many trainings based on the demand of our regional workforce.
Customer Service Academy
This course is designed to provide the participant with certain key skills and attitudes in order to effectively provide quality customer service. Participants will identify and define what quality customer service is and will discuss the differences between the public and private sector. The participants will be introduced to the most important qualities that Americans desire in customer service. Topics will also include understanding and exceeding customer expectations, and how to deal with unrealistic expectations. Participants will identify and discuss how “red tape” can affect the level of service provided in the public sector and how to focus on what we can do instead of what we can’t do to serve the customer.
Training Outline:
- Introduction to Customer Service
- Communication in the Workplace
- Team Building
- Attitude in the Workplace
- Values and Ethics
- Stress Management
- Time management
- Conflict Resolution
- Decision Making and Problem Solving
- Managing Organizational Change
“Trainer is excellent. I usually don’t enjoy activities done during trainings but these were very fun and informative” – Previous trainee
“Andrea did an excellent job making the training relevant to our jobs. It was a pleasure attending her class.” – Edith, previous trainee
This class is interactive as well as discussion orientated. It is designed to be fully customizable to your employee training needs and we are able to conduct this training at your site or ours.
- Click here to see if there is an open enrollment class scheduled so you can enroll today!
- Click here to view a downloadable flyer: Customer Service Academy
- Questions? Please contact us at 559.688.3130 or [email protected]