After this 8-hours training, attendees would be able to understand requirements for Corrective And Preventive Action (CAPA) as well as the different approaches to Root Cause Analysis, and respond effectively to non-conformances and complaints. Training Outline: Introductions Definitions Overview of RCA/CAPA Root Cause Analysis Causes of Variation Reasons for failed Root Cause Analysis Elements of CAPA Breakout sessions/Actual problems – Throughout sessions   "Practical examples of some of the tools for root cause (5 whys, Pareto, Fishbone, etc.)" – Previous trainee "I am very pleased w/the material & delivery of this course. It was exactly what I wanted." – Rebecca, previous trainee   This class is interactive as well as discussion orientated. It is designed to be fully customizable to your employee training needs and we are able to conduct this training at your site or ours. Click here to see if there is an open enrollment class scheduled so you can enroll today! Click here to view a downloadable flyer: Corrective and Preventative Actions (CAPA) Questions? Please contact us at 559.688.3130 or trainingcenter@cos.edu

Statistical Process Control, commonly referred to as SPC, is a data-driven methodology for quality analysis and process improvement. In manufacturing no two products or characteristics are ever exactly same. Traditionally, product quality is ensured by post-manufacturing inspection of the product. In contrast, SPC uses statistical tools to observe the performance of the production process in order to detect significant variations before they result in the production of a sub-standard or defective product. This course consists of a balance of lecture, practical exercises, group workshops and supplemental handout information. The instructor will guide students through real-world SPC examples so participants can effectively apply what they have learned. This training can be customized to fit the needs and current systems of your organization. We can deliver this training at your location or in our facilities. Training Outline: Introduction to SPC Statistical concepts Data collection & analysis Histograms Pareto chart Run chart Sources of variation Control charts for variables X-bar & R chart X-bar & S chart Control charts for attributes p chart np chart Control limits vs Specification limits Process capability Cp Cpk Problem solving tools Brainstorming Pareto analysis Cause and Effect analysis 5-Why Root Cause analysis This class is interactive as well as discussion orientated. It is designed to be fully customizable to your employee training needs and we are able to conduct this training at your site or ours. Click here to see if there is an open enrollment class scheduled so you can enroll today! Click here to view a downloadable flyer: Statistical Process Control (SPC) Questions? Please contact us at 559.688.3130 or trainingcenter@cos.edu

Our comprehensive course is designed for individuals who want to deliver meaningful results and lasting impacts in the areas of quality, cost containment, revenue enhancement, and customer satisfaction by implementing Six Sigma principles. This course prepares students for the Six Sigma Green Belt certification offered through the American Society for Quality. The course not only teaches the framework of the American Society for Quality’s (ASQ’s) Six Sigma Green Belt body of knowledge, but also allows you to test and apply the framework through quizzes, engaging exercises, fun games, and case studies. This unique course design provides on-the-job readiness to analyze quality problems and be involved in continuous improvement projects in the real world. Training Outline: Six sigma and organizational goals Lean principles in the organization Design for six sigma (DFSS) methodologies Voice of the customer (VOC), Project identification, Project management basics Management and planning tools, Business results for projects Team dynamics and performance Process analysis and documentation, Probability and statistics Collecting and summarizing data Measurement system analysis (MSA) Process and performance capability Exploratory data analysis Hypothesis testing Design of experiments (DOE) Root cause analysis, Lean Tools Statistical process control (SPC) Control plan, Lean tools for process control This class is held through our training partner, Ed2Go. To view more information, please visit their webpage: https://careertraining.ed2go.com/cos/training-programs/six-sigma-greenbelt-certification Registration: Please register through Ed2Go: https://careertraining.ed2go.com/cos/training-programs/six-sigma-greenbelt-certification Questions? Please contact us at 559.688.3130 or trainingcenter@cos.edu

Lean is not a cost-cutting tool or project. Lean is a management philosophy, a way of thinking and operating for an entire organization. The fundamental idea of Lean is to maximize customer value while minimizing waste. In other words, lean means creating more value for customers using fewer resources. Doing more with less! Eliminating or minimizing inefficiencies along entire value streams, instead of at isolated points, creates processes that are easier, better, faster and less expensive and with much fewer defects, compared with traditional systems. Some believe that lean is suited only for manufacturing. That is not the case. Lean applies in every organization and every process. Organizations in all industries, including service providers are using lean principles. Healthcare, government and education are also using lean principles. This course consists of a balance of lecture, discussions, and supplemental handout information. The instructor will guide students through the class to provide participants with the knowledge of Lean principles, as well as typical Lean tools and methods, so they can to begin their Lean exploration. This training can be customized to fit the needs and current systems of your organization. We can deliver this training at your location or in our facilities. Training Outline: Why Lean? History of Lean Lean concepts – Customer value The Value Stream Waste and its types Continuous flow and pull Typical Lean tools and methodologies Value Stream Mapping 5S Visual management Kaizen (continuous improvement) Poka Yoke (error proofing) A3 Thinking Problem solving Lean for service providers & office environments Lean culture and leadership This class is interactive as well as discussion orientated. It is designed to be fully customizable to your employee training needs and we are able to conduct this training at your site or ours. Click here to see if there is an open enrollment class scheduled so you can enroll today! Click here to view a downloadable flyer: Lean Systems Questions? Please contact us at 559.688.3130 or trainingcenter@cos.edu

Lean Six Sigma Yellow Belt is an online, high-level, awareness course that teaches you the fundamentals of Lean Six Sigma process improvement. Upon completing the course, you’ll see the world with new eyes and understand how Lean Six Sigma can transform your workplace or home. Yellow Belt Training is a great way for you, your team or your entire organization to learn the fundamentals of Lean Six Sigma. This Lean Six Sigma training is a high level overview that quickly and effectively builds awareness and covers the Lean Six Sigma concepts and tools. In the Lean Six Sigma Yellow Belt program, you will learn about the origins of Lean Six Sigma and why organizations benefit from it, the Lean Six Sigma roles, each of the 8 wastes, the improvement method known as DMAIC, and the main tools and techniques used in each of the five phases of DMAIC. This program is entirely online and is completed at your own pace. When you register, you receive three (3) months to complete this program. Introduction to Lean Six Sigma Lean Six Sigma Roles The 8 Wastes DMAIC Overview This class is held through our training partner, Ed2Go. To view more information, please visit their webpage: https://careertraining.ed2go.com/cos/search-results?term=lean+six+sigma Cost: Varies depending on duration. Instructor: Varies depending on course. Registration: Please register through Ed2Go: https://careertraining.ed2go.com/cos/search-results?term=lean+six+sigma Questions? Please contact us at 559.688.3130 or trainingcenter@cos.edu

This course is designed by professional Quality Management System (QMS) Lead Auditors to provide participants with the knowledge and skills necessary to conduct Internal QMS audits and to contribute to the continual improvement of their organization. Participants will learn to plan, prepare, perform, report and follow-up on the conformance and effective implementation of the Quality Management System (QMS). This course incorporates the guidelines of International Standard ISO 19011 for auditing management systems and the requirements of International Standard ISO 9001 for Quality Management Systems. It is also intended for those interested in conducting management system audits or process audits for other industry specific Quality Management System standards. This course consists of a balance of lecture, case studies, practical exercises, group workshops and supplemental handout information. The instructor will guide students through real audit scenarios and group discussions so participants can effectively apply what they have learned. Training Outline: Introduction to Quality Management Systems Review of ISO 9001:2008 requirements The Process Approach The PDCA cycle Principles of auditing Auditor competence Initiating the audit process Preparing audit activities Conducting the audit – Audit techniques Generating audit findings Preparing the audit report Conducting audit follow-up Corrective action and continuous improvement This class is interactive as well as discussion orientated. It is designed to be fully customizable to your employee training needs and we are able to conduct this training at your site or ours. Click here to see if there is an open enrollment class scheduled so you can enroll today! Click here to view a downloadable flyer: Internal Auditor – Quality Systems Questions? Please contact us at 559.688.3130 or trainingcenter@cos.edu

With over 34,000 companies certified in the USA and well over 1 million companies certified worldwide, ISO 9001 is undoubtedly the most popular Quality Management System (QMS) standard in the manufacturing and service industries. This course is designed by Quality Management System (QMS) professionals to assist you and your organization to get prepared for the 2015 revision of ISO 9001. The class will provide an overview of the ISO 9001 revision process, the new element/clause “High Level Structure” (HSL), the introduction of the “risk based thinking” concept, and a summary of the main changes. Upon request we can provide a detailed, section by section, review of the requirements of the ISO 9001: 2015 international standard. This course consists of a balance of lecture, practical exercises and supplemental handout information. The instructor will guide students through implementation, audit scenarios and group discussions. This training is also intended for those organizations that have implemented or plan to implement other industry specific Quality Management System standards based on ISO 9001. This training can be customized to fit the needs and current systems of your organization. We can deliver this training at your location or in our facilities. Training Outline: Introduction to Quality Management Systems The ISO 9001 revision process The Process approach The PDCA cycle Risk based thinking Terms and definitions ISO/DIS 9001:2015 Requirements Clause 4 – Context of the organization Clause 5 – Leadership requirements Clause 6 – Planning for the quality management system Clause 7 – Support Clause 8 – Operation Clause 9 – Performance evaluation Clause 10 – Improvement Next steps in the implementation of ISO 9001:2015 If you are interested in QMS Internal Auditor training, please click here. This class is interactive as well as discussion orientated. It is designed to be fully customizable to your employee training needs and we are able to conduct this training at your site or ours. Click here to see if there is an open enrollment class scheduled so you can enroll today! Click here to view a downloadable flyer: ISO-9001 Revision 2015 Questions? Please contact us at 559.688.3130 or trainingcenter@cos.edu