Conflict Resolution: Strategies for Navigating Difficult Conversations

This course focuses on the practical skills and real-world application of conflict resolution in personal, professional, and societal contexts. Students will build essential competencies in negotiation, mediation, and facilitation while learning to effectively navigate and resolve conflicts. A central focus of the course is the UNITY 5-step conflict resolution model, which guides students through unpacking biases, understanding differing positions, identifying common ground, taking responsibility for change, and embracing new perspectives.

Topics Covered

1. Introduction to Conflict Resolution
2. Communication and Active Listening
3. Exploring the UNITY Framework
4. Identifying Common Ground
5. Taking Ownership and Responsibility
6. Exploring New Perspectives and Yielding to Possibilities
7. Advanced Conflict Resolution Techniques
8. Specialized Applications of Conflict Resolution
9. Case Studies and Role-Playing Scenarios
10. Ethical and Legal Considerations in Conflict Resolution
11. Developing a Conflict Resolution Plan