Strong communication is one of the most important skills for effective supervision. This highly interactive training equips supervisors with practical strategies to communicate clearly, provide constructive feedback, navigate difficult conversations, and build stronger working relationships with employees. Participants will learn how to communicate expectations to reduce misunderstandings, and apply active listening techniques that foster trust and accountability. Through role plays, group discussions, hands-on exercises, and real-world workplace scenarios, supervisors will develop the confidence and skills needed to lead productive conversations and create a positive team environment.

Training Outline:

• Introduction – Guidelines for Giving Feedback
• Activity – Feedback Practice Conversation
• Resolving Conflict
• Small Group Practice Scenarios with Real Conflict Situation
• Conflict in Action Role Play
• Shared Meaning Activity
• Small Group I Statement Activity
• Hands-On Practice: Checking Back
• Active Listening
• Mini Interactive Discussion: Listening is a Process
• Good Listener Vs. Poor Listener
• Adapting Your Communication Style at Work
• Role Play Scenarios
• Peer Observation + Structured Feedback Activity

This class is interactive as well as discussion orientated. It is designed to be fully customizable to your employee training needs and we are able to conduct this training at your site or ours.

• Click here to see if there is an open enrollment class scheduled so you can enroll today!
• Click here to view a downloadable flyer: Professional Communication for Supervisors
• Questions? Please contact us at 559.688.3130 or trainingcenter@cos.edu