Cancellation & Refund Policy

Unless otherwise noted in the class description, you may cancel your enrollment ten (10) or more days before the beginning of a course to receive a full refund less a processing fee of $10. Requests to drop from a class must be submitted in writing and emailed to [email protected]. The request should include: the participant’s name, address, phone number, and the class name and number. No refund can be provided for cancellation without a ten (10) day written notice.

Without a ten (10) day written notice, it is still the class-registered participant’s responsibility to pay for the class in full. Please be aware that any unpaid invoices sent from the COS Training Resource Center are still expected to be paid in full by the class-registered participant even if the participant did not attend the class. 

The Division’s courses operate on a self-supporting budget based on tuition income. We regret that there can be no exceptions to the cancellation policy due to an individual’s personal circumstances.

The registration fee is refunded in full if the College cancels the class. The Training Resource Center reserves the right to cancel a course if not justified by sufficient enrollment. The decision to cancel a class is made 2 to 7 days prior to the start of the class. So please register early. If we cancel a class, we will contact you to transfer you to another class (if applicable), or process your refund. If you paid by credit card, your account will be credited.