Restaurant & Hospitality Academy

Learn customer service and team building skills while earning your California ServSafe certificate!

A career in the restaurant and hospitality industries can lead you in many exciting directions. Whether it’s serving customers, managing food preparation workers, owning or working in any restaurant, working in a hotel, bartending or one of the many other varieties of hospitality work, this training Academy is sure to set you a step above the rest.

This program will not only teach you customer service skills but you will also earn your California Manager’s ServSafe certificate. If you enjoy working with the public, serving others or working food prep in a restaurant, you will benefit from this training by helping to create a customer-oriented, friendly, helpful environment at your workplace.

Topics Covered:

1. Introduction to Customer Service
2. Communication in the Workplace
3. Team Building
4. ServSafe Certification & Exam
5. Attitude in the Workplace
6. Values and Ethics
7. Time Management

Who Should Attend?

• Anyone who is working (or wants to work) in the restaurant/hospitality industry including:
  • Cafes
  • Bakeries
  • Fine dining
  • Fast food
  • Casual dining
  • Hotels
  • Family entertainment venues such as Adventure Park
  • Tourism organizations
  • Event venues
• Restaurant professionals (leads, supervisors, up-and-comers)
• Hospitality leaders (hotel supervisors, up-and-comers)
• Family entertainment venue professionals
• Entrepreneurs

Why Should I Attend?

• This training will help you BOOST your resume to land the job you want in hospitality or ask for that promotion or raise.
• This training will help you market yourself and set yourself apart from the competition
• This training will show your managers you are dedicated to your position and growing within the company

NOTE: This is a pilot program.