This course is designed to provide the participant with certain key skills and attitudes in order to effectively provide quality customer service. Participants will identify and define what quality customer service is and will discuss the differences between the public and private sector. The participants will be introduced to the most important qualities that Americans desire in customer service. Topics will also include understanding and exceeding customer expectations, and how to deal with unrealistic expectations. Participants will identify and discuss how “red tape” can affect the level of service provided in the public sector and how to focus on what we can do instead of what we can’t do to serve the customer.
- Managing Organizational Change – Oct 12th, 2021
- Stress Management – Oct 26th, 2021
- Time Management – Feb 8th, 2022
- Conflict Resolution – Mar 1st, 2022
- Decision Making and Problem Solving – Apr 21st, 2022
Earn a certificate for each course!
Complete all 5 and be entered into a drawing!
Quotes from last year’s PACE Customer Service Module attendees:
“Awesome presentation! Appreciate the handouts and the examples! Thank you!”
“This was a very engaging training.”
“I really liked the Accentuate the Positive handout. I think it has a helpful reminder.”
“Thank you so much! This was informative. Took lots of notes. Thanks again!”
“Enjoyed the trainer’s positive eager attitude! Great stories!”
This class is interactive as well as discussion orientated.