Badge Credentials – Essential Workplace Skills
This badge-earner attended the College of the Sequoias Training Resource Center Essential Workplace Skills training and demonstrated a knowledge of the material and growth in different areas.
Credit Criteria
- Attended the College of the Sequoias Training Resource Center Essential Workplace Skills training.
- Must have attended the entire training.
- Must have participated in activities and discussion.
Please see following Student Learning Outcomes (SLO)s for each topics to discover what this badge-earner learned:
Student Learning Outcomes
Effective Teams
This module is designed to provide the participants with understanding of how teams work together. They will also learn about common problems work teams encounter, and how to avoid and solve them. Participants will learn to recognize their own personality style and how to effectively apply personality strengths in the workplace.
Learning Outcomes:
Upon successful completion of the session, trainees will be able to
- List and Identify four personality styles or temperaments.
- Understand the interaction styles of introversion and extroversion.
- Understand the core values and stressors for each temperament.
- Understand strengths of each temperament being to a work team.
- Identify the core needs of each temperament.
Communication Skills
Participants will learn the basics of effective communication. Topics will include verbal and nonverbal communication, listening skills, miscommunication and barriers to communication. Participants will go over how to send clear messages that will maintain positive working relationships.
Learning Outcomes:
Upon successful completion of the session, trainees will be able to
- Rate their listening skills.
- Identify, explain and demonstrate respectful and supportive listening skills.
- Develop effective expression skills.
- Identify the need for shared meaning in the workplace.
- Select and apply the most appropriate verbal and nonverbal response for internal and external customers.
Internal Customer Service
Participants will learn the importance of internal and external customer service; and how important it is to treat fellow employees as internal customers. Participants will review tip and tools to maintain a good attitude and encourage mutual support and service to their internal customers as well as external. This module will cover common workplace expectations from supervisors and coworkers and point out unrealistic expectations and how to realign.
Learning Outcomes:
Upon successful completion of the session, trainees will be able to
- Identify customer types and who the internal customers are.
- Recognize the role of customer service to the internal customers.
- Identify and demonstrate the top dimensions of good service.
- Know the importance of empathy and validation in customer interactions.
Employee Attitude
Participants will learn how their attitude affects their own as well as others workplace performance. This module will go over the importance of a positive attitude in the workplace and how it benefits everyone. This module will also Identify acceptable workplace behavior, and set standards for success.
Learning Outcomes:
Upon successful completion of the session, trainees will be able to
- Assess their attitude in the workplace.
- Create strategies on how to influence others.
- Understand the power of language; and how words & behavior can affect work relationships.
- Understand the place of gratitude in attitude.
Conflict Management
Conflict management goes over the definition of conflict, why clashes occur and steps to remedy it. Participants will learn tactics and methods of navigating conflict and dealing with difficult people to create positive outcomes. Participants will discuss various coworker’s styles; and how to work most effectively with them to lessen conflict.
Learning Outcomes:
Upon successful completion of the session, trainees will be able to
- Demonstrate commonalities with coworkers in order to alleviate conflict.
- Asses how they relate to others.
- List the five conflict modes and their definitions.
- Identify and practice strategies for dealing with conflict.
Stress Management
Participants will be introduced to stress management and important elements to consider when managing stress. Topics will include the recognition of stress, causes of stress, and the benefits of stress management. This module will cover ways to handle stress and the importance of stress management in order to create a productive and enriching work and personal life.
Learning Outcomes:
Upon successful completion of the session, trainees will be able to
- Asses level of stress.
- List stressors and discuss effect of personality on stressors.
- Define stress and it’s symptoms and effects on people.
- Identify and demonstrate strategies to manage stress.
Time Management
Participants will learn various time management principles and tools that will help to maximize time and increase efficiency. This module will cover prioritizing, setting goals and discovering time wasters.
Learning Outcomes:
Upon successful completion of the session, trainees will be able to
- List reasons why good time management is important.
- Assess current time pressures.
- Identify time wasters and strategies on how to avoid them.
- Create strategies on managing time.
- Learn the ABC Method of prioritization.
Values & Ethics Awareness
This module will present employees with the importance of values and ethics in the workplace and how essential they are to a positive work environment. Participants will learn about how values, both personal and organizational, impact actions. This module will also go over surveying other’s ethical behavior and coaching coworkers to do the right thing when faced with ethical dilemmas.
Learning Outcomes:
Upon successful completion of the session, trainees will be able to
- Define employment ethics.
- Create solutions for ethical dilemmas at work.
- Identify the 3-step ethical checklist.
- Understand why people do wrong.
- Identify most important values.