Badge – Supervisory Academy

Student Learning Outcomes

Fundamentals of Supervision

Each cohort has a personality of their own and unique needs and desires. We’ll start the session by determining group norms, defining leadership, reviewing responsibilities of supervisors, introduce the group to teamwork and determine the goals of the group.

Learning Objectives:

Upon successful completion of the session, trainees will be able to

• Explain and apply the use of norms in a workplace setting.
• Describe management desired characteristic of a supervisor.
• List and apply the similarities and differences between a supervisor and an employee.
• List the key responsibilities of the supervisor at each level of the organization to management, workgroup and themselves.

Understanding Personalities

For this session, we’ll set the stage for the importance of interpersonal skills/human relations skills. Why do people do what they do? Are they trying to annoy you?  Probably not. Throughout this session we’ll work to develop team building skills, learn to reduce conflict, gain self-awareness and an appreciation of others—-all critical foundational skills for supervising, coaching and motivating others.

Learning Objectives:

Upon successful completion of the session, trainees will be able to

• List and Identify the four temperaments in human behavior.
• Understand the two basic interaction styles of introversion and extroversion.
• Understand the core values and stressors for each temperament.
• Understand strengths of each temperament being to a work team.
• Identify the core needs of each temperament.

Communication Concepts

Communication is something we all do every day whether we intend to or not.  This session will focus on learning the foundations of effective communication and practicing techniques that will improve skills at giving and receiving feedback.  We’ll cover written communication, verbal communication and non-verbal.

Learning Objectives:

Upon successful completion of the session, trainees will be able to

• Understand the core principles of an active listener.
• Identify, explain and demonstrate respectful and supportive listening skills.
• Develop effective expression skills.
• Identify the need for shared meaning in the workplace.

Communication Skills

Communication is something we all do every day whether we intend to or not.  This session will focus on barriers to communication and organizational issues that block communication, miscommunication, jargon, interpersonal and language barriers. email/telephone communication

Learning Objectives:

Upon successful completion of the session, trainees will be able to

• Select and apply the most appropriate verbal and nonverbal response for internal and external customers.
• Identify, explain and demonstrate respectful and supportive listening skills.
• List communication barriers in the workplace.
• Understand and apply the steps for an effective workplace meeting.

Navigating Conflict

We’ll review the cycle of conflict and how you can step out of the cycle.  We’ll use communication techniques to work through difficult discussions and reflect on how you can get yourself and help others out of the “drama” in your workplace.

Learning Objectives:

Upon successful completion of the session, trainees will be able to

• Define the “cycle of conflict” and identify tools to resolve workplace conflicts.
• Identify and categorize different types of workplace conflict and create solution meetings.
• Identify and apply the difference between responding and reaction during workplace conflicts.
• Apply the CLAM Model to workplace conflict

Cultural and Generational Diversity

Matures, baby boomers, Generation X, Millennials. Identify what motivates generational groups. Learn to understand and manage generational needs and expectations. This session will also cover cultural diversity and how to manage people from a wide variety of cultures.

Learning Objectives:

Upon successful completion of the session, trainees will be able to

• Identify the different generations and their workplace characteristics.
• List core desires to receive feedback for each generation in the workplace.
• Apply different motivation techniques to the generations.
• Create strategies to manage generational conflict.
• Define cultural diversity in the workplace.
• Apply key actions to stopping prejudice and stereotyping speech in the workplace.
• List six fundamental patterns of cultural differences.
• Identify and apply ten best practices working with a cultural diverse internal or external customer(s).

Teamwork and Coaching

Coaching is an interpersonal communication process where the intent is to change or reinforce behavior, improve performance, increase satisfaction and/or inspire excellence. We’ll review four types of coaching methods and identify the situations to use each. We’ll also cover characteristics of an effective team and strategies to create an effective team; stages of team development and the implications when people depart from or are added to the team.

Learning Objectives:

Upon successful completion of the session, trainees will be able to

• List the similarities and differences between supervising and leadership in the workplace.
• Identify leadership attributes though application of the Leadership Challenge.
• Understand the importance of delivering feedback in the workplace.
• Apply the use of leadership seeking as a communication coaching tool in the workplace.
• Apply the FSNPA model to the current work team.
• Understand and relay to staff the value of working in a team.
• List the supervisory core points to creating an effective team.

Motivating People

There is a lot of data to indicate motivation is an internal process. If that is the case, how do you motivate someone on your team? Throughout the academy we’ll discuss daily opportunities you have to motivate/de-motivate others.

Learning Objectives:

Upon successful completion of the session, trainees will be able to

• Define and list the three ways to motivate internal and external costumers.
• Understand and apply motivation strategies in the workplace.
• Apply rephrasing to influence, manage and motivate internal and external costumers.
• Apply the core principles of motivation in an environment that allows workers to simultaneously have fun and be productive.

Delegation and Managing Change

We’ll cover the seven steps for effective delegation and review techniques learned throughout the class for facilitating your own team/training session/meeting. We will look at obstacles that prevent change. You’ll leave with some action steps to help you implement some of the changes you desire.

Learning Objectives:

Upon successful completion of the session, trainees will be able to

• Define delegation and identify the successful delegation meeting steps.
• Identify tasks and responsibilities to delegate projects effectively.
• Understand the level of authority appropriate for effective delegated tasks.
• Identify change agents and the role of a supervisor during changes in the workplace.
• Create a plan when dealing with resistance to change by internal and external customers.
• Create a chart using the 4P Model to link and effectively position the change management with staff.

Problem Solving and Decision Making

This session will introduce the participant to problem solving by covering concepts of creativity and problem solving that you can use on the job while you are facilitating discussions/meetings. Participants will learn the steps in the decision making process as well as how to evaluate the best techniques for making decisions on a day to day basis.

Learning Objectives:

Upon successful completion of the session, trainees will be able to

• List and apply the 6 steps in the decision making process in the workplace.
• Identify and apply the best supervision decision making technique in the workplace.
• Create and lead, organize and summarize a workgroup’s ideas and aid the team to understand the problem and arrive with solutions.
• Understand different problem solving techniques for the workplace.
• Identify the role of creativity in problem solving in the workplace.
• Identify current problem solving methods, effectiveness and needed changes.

Organization Skills & Time Management

This session is designed to introduce the participant to time management principles and specific tools that assist in making maximum use of time.  Emphasis will be placed on how to prioritize, identifying time wasters, and goal setting.

Learning Objectives:

Upon successful completion of the session, trainees will be able to

• Identify key stressors characteristics and create a plan to aid in reducing stress in employees.
• Understand and apply the how to prioritize workload.
• Identify time wasters and how they impact productivity at work.
• Create time management goals using the Quadrant System.

Putting It All Together with Attitude

This wrap-up session will review key concepts and ask you to make commitments to continue self-reflecting on how you practice leadership on the job. You’ll also get to practice a motivation technique that we discussed during the training.

Learning Objectives:

Upon successful completion of the session, trainees will be able to

• Understand the importance of mindfulness in the workplace.
• Identify positive and negative language in the workplace.
• Understand the importance of being a lifelong learner.